Going on vacation is a special treat for most families and most times, their travel plans will involve staying at a hotel. The standards for cleanliness and sanitation in the hotel industry are extremely high, and rightfully so. While your housekeeping staff undoubtedly works hard, most hotels/motels are understaffed, meaning that certain areas are routinely left undone.
When choosing a hotel, many vacationers will turn to review sites to find out just how clean a hotel really is. Hygiene is a top priority for hotels but is also an area that can always be improved upon. If you are looking for ways to increase your customer satisfaction and overall image, hiring a cleaning company can bring many benefits.
Going Beyond the Reach of Housekeeping
As a general manager, it is your responsibility to meet and exceed your guests expectations around the clock. You probably already have a housekeeping team in place, but as hard as your housekeeping staff works, some jobs are just too big. Your team needs to be focused on areas that your guests see, touch and use with every visit such as the rooms, bathrooms, pool areas and reception areas. A cleaning company, on the other hand, is the perfect solution for routine maintenance cleaning for the areas not as frequently used.
Our expert cleaning crew will help with these (and other) tough jobs:
- Deep steam cleaning for carpets with special focus paid to high-traffic areas
- Upholstery and fabric cleaning, including stain removal, for furniture and drapes
- Expert cleaning for all flooring types, including carpet, hardwood, tile, linoleum and marble
- HVAC system duct cleaning keeps the indoor air quality fresh and healthy
- Power washing your parking lot, sidewalks and entrances
Outsource for Back-Up
The ever growing list of tasks is often neglected in favor of the immediate needs of guests. A cleaning company can help mark things off your cleaning schedule list. Whether you need extra help following large conferences/events, or you just want to make sure that every nook and cranny in your establishment receives the proper care it needs, then a commercial cleaning service is likely the answer to your prayers.
Ensure Customer Satisfaction
When you no longer have to worry about the cleanliness and aesthetics of your facility, you can focus on the client 100%! Hotels that employ a cleaning company can redirect their efforts to improving the quality of their customers' stay, which will inevitably raise overall customer satisfaction ratings.
At OctoClean, we know that a return customer is the highest compliment. When guests want to come back to your hotel again and again, you know you're winning the cleanliness game. We are committed to providing janitorial services and commercial cleaning that keep your hotel in pristine shape so you can concentrate your efforts on customer satisfaction.