The Dirty Truth

Answers to Your Hospital Housekeeping and Janitorial Service Questions.

Lessons from Dad..."We will figure it out"

I cannot remember how many times I heard the phrase “We will figure it out” from my Dad.

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Meet Tracey Wiley, OctoClean's Awesome Accountant

In Personal |

Hello, my name is Tracey Wiley.  I am OctoClean’s Accountant and Office Manager. I came to the OctoClean family in the fall of 2009 after relocating to Riverside from the Santa Clarita Valley.  Prior to working at OctoClean, most of my past positions have been in the construction and real estate development industry.  What has set working at OctoClean apart from other positions I’ve held are the relationships I share with our customers and franchise owners.  When I sit down with our franchise owners to talk with them about their businesses, I am dealing with more than financial negotiations regarding a particular piece of property, I am helping small business owners achieve their financial goals and, in doing so, their personal dreams. I have a great deal of emotional investment in what I do because a lot is on the line: the livelihood of our franchise owners and their families.  For this reason, there is nothing more rewarding to me than witnessing the personal achievements and successes of our franchise owners and knowing that I played a part in making them happen.

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Lessons from Dad..."Be Irrational"

As a child I never knew fear of failure. I watched my Dad take on one business venture after another and....mostly fail.

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The Janitorial Industry Sucks and it is our Fault

In Tips, Personal |

I have heard all of the slights... “You guys are all the same”, “I want the cheapest price” and “If I don’t get it from you, I will go somewhere else”. I never understood this belief so I rebelled against the status quo. I wanted to know how customers got this belief and, wow, what an education. Predominantly, people think we are in an industry filled with unskilled “low life's” that, if given a chance to do anything else, would leave in a heartbeat. Janitorial is either a “gateway” job or the final destination for the loser. This has translated into an industry that is unprofessional and, frankly, sucks. The prospect has to use a janitorial service and, with their tainted perception of the industry, they usually choose the cheapest one...And, so, the vicious cycle begins... Low prices means low pay to workers and fewer hours spent on the job. The lack of investment results in poor service delivery which leads to customer complaints that costs the customer time and resources to address. The customer’s accumulated frustration eventually warrants a change to a new service provider.  Because we (janitorial services) are “all the same,” the prospect starts the cycle again hoping to get a few more months out of the next company. Reality Check! It is our fault! The perception is real and earned.

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Part Four: Greg Stowe, Franchise Development Manager

By Greg Stowe |
In Personal |

I guess I'll start like everyone should by giving you my name: Greg Stowe I say this because growing up I was always told to be polite when you're asked something, so that's where I'll start.
I am the middle child of a very close family. I say middle but I am my father's first child and my mother's second. Yes, this is a bit confusing.  My mother had my older brother at a young age and then me two years later. Then, two years after that came my younger brother, Matthew.
We all grew up very close; closer than most families in America do. We did everything together. When other kids were hanging out with friends, we were at the beach together. During the summers we all worked together. My father owned a business cleaning windows and I got to clean the screens. The window cleaning business turned into office cleaning. I had great parents and close brothers.
At the age of 18, I joined the United States Navy. On July 13, 1997 to be exact. I remember this because it was my mother's birthday and she was not happy about it. While in the Navy I would come home on weekends to help the family clean. Then I got word that my ship was getting deployed to Singapore. There I was, a young man that was very close to his family now getting sent to a country on the other side of the world. Yes, I was scared to death.
I spent a year or so getting to see every country in Asia. I went to Guam, Australia, Thailand, the Philippines and the Persian Gulf. It would be fair to say that I have learned more from those travels than any school can teach. After that, I was sent back to San Diego, California and my family. To this day my mother thinks that the Navy took the boy away and created a man.
There were many other adventures that I had from then til now, where I sit and write this morning, but in my life there are three things that I am always drawn back to: God, family and the family business So where am I now? Well, I am married with a total of five kids. I married a girl that had two kids and now we have three more. Their ages are: 15, 13, 7, 3 and 7 months (two boys and three girls). I work for the family business: OctoClean. I have since graduated from cleaning the screens to Franchise Development. I love the cleaning industry and I have turned what most people see as nothing or something unseen into a franchised business that supports families like mine.
All my life my mother would tell me to do something that matters to people. I feel that we as a family have created a place that can make a difference, not only for one person who wants to be a Franchise Owner, but customers all over Southern California. We are a group of people that have formed a place for building owners, hospitals and property management companies to depend on when they need to provide their customers with a clean and germ-free environment. And yes, we are cleaning geeks at times, but that's what makes us great at what we do.

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